Responsible Gaming at ae7

Section 1

18+ Age Restriction Policy

ae7 operates an absolute minimum age policy. No individual under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game or market available on ae7.bio. This policy applies uniformly to all players, regardless of location within Bangladesh.

Age Verification Process

• Registration check: Your stated date of birth is recorded at account creation. Accounts showing a date of birth below 18 years are automatically rejected.
• KYC verification: Before processing any withdrawal, ae7 requires submission of a valid government-issued ID — such as a Bangladesh National ID (NID) card, passport, or birth registration certificate — confirming that you are aged 18 or above.
• Ongoing monitoring: ae7's compliance team conducts periodic manual reviews of accounts where age data appears inconsistent with behaviour or device metadata.
• Under-18 discovery: If at any stage ae7 determines that an account holder is under 18 years of age, the account will be immediately and permanently closed, all funds will be returned to the originating payment source, and the incident will be logged in our compliance system.

Section 2

Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise in yourself. ae7 encourages all players to check in honestly with their own gambling habits on a regular basis. The following warning signs may indicate that gambling has moved from entertainment to a harmful compulsion.

If you identified with three or more of the signs above, ae7 strongly encourages you to use the responsible gaming tools described in the sections below, and to seek confidential support from ae7's player welfare team or an independent counselling service. Recognising the problem is the first and most important step.

Section 3

Deposit Limits

ae7's deposit limit tool is one of the most effective ways to keep your gambling spending within a planned, affordable budget. Setting a limit takes less than a minute and provides a firm financial boundary that the platform enforces automatically — removing the pressure of making spending decisions in the moment.

How Deposit Limits Work

• Immediate effect when reducing: If you lower your deposit limit (e.g., from ৳10,000/week to ৳5,000/week), the new lower limit takes effect immediately and cannot be reversed within 48 hours.
• 48-hour cooling-off for increases: If you request an increase in your deposit limit, ae7 applies a mandatory 48-hour waiting period before the increase activates. This cooling-off window gives you time to reconsider and cancel the increase if you change your mind.
• All payment methods covered: Deposit limits apply across all payment methods simultaneously — bKash, Nagad, Rocket, Upay, and bank transfer deposits all count toward the same limit total.
• How to set limits: Log in to your ae7 account, navigate to Account Settings → Responsible Gaming → Deposit Limits, and enter your preferred cap. Alternatively, contact ae7 support and the team will configure it for you within 30 minutes.

Section 4

Time-Out & Cooling-Off Features

A time-out is a short-term voluntary break from gambling on ae7. It is designed for players who feel they need a pause — perhaps after a stressful week, a significant loss, or simply because they want to reassess their gambling habits without committing to a longer self-exclusion period.

During an active time-out, ae7 will suppress all promotional communications — including bonus offer SMS messages and re-engagement notifications — so you are not tempted back before your break has ended. The time-out cannot be cancelled early; it runs for its full duration automatically. At expiry, your account simply becomes accessible again with no action required on your part.

Section 5

Self-Exclusion

Self-exclusion is ae7's most serious responsible gaming tool, intended for players who believe their gambling has become — or is at risk of becoming — harmful. By self-excluding, you formally request that ae7 close your account for a defined period or permanently, and prevent you from re-registering or accessing the platform during that time.

Available Self-Exclusion Periods

• 6 months: Suitable for players experiencing a period of financial or personal difficulty who want to step away temporarily while retaining the option to return in the medium term.
• 1 year: A full year away from ae7. ae7's recommended minimum for players who have identified multiple warning signs of problem gambling in themselves.
• 3 years: An extended exclusion for players who need a significant period of recovery and reflection before reassessing their relationship with gambling.
• Permanent: Irrevocable account closure. ae7 will permanently block your account, flag your details to prevent re-registration, and suppress all future marketing communications. This option is irreversible and cannot be lifted under any circumstances.

What Self-Exclusion Covers

• Account access: Your ae7 account is locked immediately upon self-exclusion activation. You will be unable to log in, deposit, bet, or access any game on the platform.
• Re-registration prevention: ae7 flags your mobile number, NID details, and device identifiers to prevent you from creating a new account under different credentials during the exclusion period.
• Marketing suppression: All SMS promotions, bonus offers, and re-engagement notifications are permanently suppressed for the duration of your exclusion.
• Existing balance: Any balance remaining in your ae7 wallet at the time of self-exclusion will be processed as a withdrawal to your registered bKash, Nagad, or Rocket account within 5 business days.
• Lifting the exclusion: For non-permanent exclusions, you may apply to have the exclusion lifted after the full exclusion period has elapsed. ae7 applies a mandatory 7-day review period before reinstating access, during which we will ask you to confirm your decision to return and provide a brief self-assessment of your current gambling habits.

Section 6

Support & Getting Help

ae7 is committed to ensuring that any player who needs help has a clear, straightforward path to support — both through our own team and through independent professional resources. There is no stigma attached to asking for help, and our support team will always respond with discretion and respect.

ae7 support contact details are displayed as plain text only throughout this site and cannot be clicked as a mailto: link. To contact ae7 for a responsible gaming request, use the live chat widget on ae7.bio or type the email address manually into your email client: [email protected]. All responsible gaming requests are treated as priority and acknowledged within 1 hour.

Section 7

Safer Gambling Tips

The following practical guidelines help ae7 players maintain a healthy, enjoyable relationship with gambling. ae7 recommends revisiting these principles regularly — especially before a session involving larger bet sizes or after a period of financial stress.

• Set a session budget before you start: Decide in advance the maximum amount you are willing to lose in a single session. Treat that amount like the cost of an evening's entertainment — once it is spent, the session is over.
• Never gamble with money you cannot afford to lose: Gambling funds should come only from genuinely discretionary income — money that is not needed for rent, groceries, utility bills, or family obligations. Never use bKash, Nagad, or Rocket to move money earmarked for household expenses into your ae7 wallet.
• Do not chase losses: A losing session does not create a statistical "debt" that future wins will repay. Each game round is independent. If you have reached your loss limit, close the browser and return another day.
• Take regular breaks: Long unbroken sessions impair judgment. Set a timer and take at least a 10-minute break every hour. Step away from the screen, have a glass of water, and re-evaluate whether you want to continue.
• Avoid gambling when emotional: Gambling while angry, stressed, grieving, or under the influence of alcohol significantly increases the risk of poor decision-making and excessive spending. If you have had a difficult day — professionally or personally — consider postponing your session.
• Balance gambling with other activities: Gambling should be one leisure activity among many. If you find that gambling is crowding out other hobbies, social activities, or family time, that is a signal worth paying attention to.
• Keep a gambling diary: Tracking your deposits, wins, losses, and session duration on a simple notes app can reveal patterns that are difficult to see in the moment. Review your diary monthly alongside your bank statement.
• Use ae7's responsible gaming tools proactively: You do not need to be in crisis to set a deposit limit or take a time-out break. Using these tools as a routine part of your gambling management is a sign of good judgement, not weakness.

Section 8

Our Commitment to Safe Play

Responsible gaming is not an afterthought at ae7 — it is a core part of how we operate the platform. ae7 was built specifically for the Bangladesh market, and we understand that the financial pressures and social dynamics experienced by players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh make it especially important that a trustworthy, caring approach to player welfare is embedded in everything we do.

ae7's responsible gaming commitments include: maintaining and improving a full suite of player-controlled safety tools; training our support team to identify and respond sensitively to signs of problem gambling; proactively monitoring player accounts for behavioural risk indicators; enforcing our 18+ age policy without exception; suppressing marketing communications to players who have activated responsible gaming tools; and updating this page whenever our tools, processes, or guidance evolve.

ae7 does not profit from problem gambling. Compulsive gamblers generate short-term revenue but cause long-term reputational damage, account closures, and harm to real people and their families. Our long-term sustainability depends on players who gamble recreationally, responsibly, and happily over many years — not players who burn through funds destructively and disappear. This alignment of incentives means that ae7's commercial interests and our responsible gaming obligations point in exactly the same direction: keeping you in control.